Getting started

Welcome to Nexum. This short guide orients you before you open a client queue.

Sign in and pick a client

1. Open the Nexum app URL your team uses.
2. Sign in with the account your admin created.
3. Select the customer and client (lab) you will work.

Menus and queues are scoped to the client you selected.

Main areas you will use

1. Preprocessing — intake and readiness before scrubbing
2. Claim scrubbing — clean the claim
3. Submitted — work that is already out the door
4. Payments — remits and unmatched money
5. Work items — assigned operational tasks
6. Reporting — AR, denials, production

See Features overview for the full map, including eligibility, enrollment, and LIS direction.

How to train

1. Read the preprocessing guide.
2. Practice on a demo or non-production client when your team provides one.
3. Complete the trainer checklist when published.
4. Move to claim scrubbing and submitted-claim guides as they publish.

Tips

• Prefer written steps over memory for rare edge cases.
• If a label in the app does not match a guide, trust the app and file a docs fix.
• Never use real patient data in screenshots or public docs.

Marketing site

Product overview for prospects: nexum.health/product.